Refunds Policy

At Only Play, we abide by the Australian Consumer Law (ACL) and strive to provide our customers with fair and transparent refund options. Our refunds policy is in accordance with your rights under the ACL.

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Change of Mind: If you have a change of mind about a purchase, we may offer a refund or exchange within a reasonable timeframe, provided the item is returned in its original condition with proof of purchase. Please note that we reserve the right to refuse a refund if the item is not returned in a saleable condition or if the request falls outside the ACL guidelines.

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Faulty or Damaged Goods: If you receive a faulty or damaged product, you are entitled to a refund, exchange, or repair under the ACL. Please contact us immediately upon discovering the fault or damage, and we will work with you to resolve the issue promptly.

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How to Request a Refund: To request a refund or discuss any concerns regarding your purchase, please contact our customer service team at hello@onlyplay.com.au with your order details and a description of the issue. We will assess your request in accordance with the ACL guidelines and provide further instructions on how to proceed.

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Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will be applied to your original method of payment. You may be liable for shipping costs to return product.

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Contact Us: If you have any questions or need assistance with a refund request, please don't hesitate to contact us at [email address]. Our customer service team is here to assist you and ensure your satisfaction with your Only Play experience.

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Last updated: 17 April 2024